States through which a shipment passes:
Confirmation of delivery data – We have received the pre-registration of your order, but we have not yet received it physically at our facilities.
Information received – We received your order at one of the points in our network and the delivery process to your destination begins.
At the destination agency – Your order is at the agency responsible for delivery ready to leave for delivery.
Poorly delivered – The order arrived at another agency in error and this means a delay in the delivery time of approximately 24 hours.
In distribution – Your shipment is with one of our distributors and will be delivered according to the service conditions and delivery route. If the FlexDeliveryService service is activated, you can select the delivery time or other delivery option in the email you will receive and this will be respected as far as possible, taking into account the itinerary of the distributor.
Delivered – Your order has been marked as delivered.
