Categories

Receive Orders

Find answers to frequently asked questions when receiving your shipments.

Send Orders

Find answers to frequently asked questions when making a shipment.

ParcelShops

Find answers to frequently asked questions related to our ParcelShops network.

Frequently Asked Questions

How can I find my shipment?
What does each status of my order mean?
Can I change the address of my shipment?
My order did not arrive. What should I do?
Can someone else pick up my order at ParcelShop?
My parcel is damaged. What can I do?