Receive parcels – all services to recipients

Are you waiting to receive an order from GLS? We offer you several flexible delivery solutions, choose the one that best suits you. If you wish, you can request delivery to one of the more than 240 collection points in our GLS ParcelShop network.

Track the status of your shipment at all times!

Shipment tracking    



Simplified shipping management – receive orders with GLS Portugal

Delivery in 24 hours in Portugal: with GLS Portugal, you receive your order quickly and reliably.

Thanks to our shipping locator, you can track the entire status of your order at any time online. If you are unable to receive your order on the scheduled day, we have several flexible delivery options so you can choose the one that is most convenient for you.

Our Customer Service

We have a Customer Service team responsible for managing all questions that reach us from the recipients. You can contact us by phone or through one of our forms. This service is free and available from Monday to Friday, from 9am to 6pm. If you have any questions outside these hours, send us an email or fill out one of our forms and we will respond as soon as possible.

Consult a Shipment

Notification card

On the notification card left for you by the GLS delivery agent after the first delivery attempt, you will find the Track ID. You can use this Track ID to check the available delivery options and select one accordingly.

Redirect a delivery

If you are unable to receive your order at home, you can request delivery on another day or choose a collection point from our ParcelShop GLS network. More than 240 ParcelShops are available throughout the country.

Redirect a Parcel

I was not at home, how can I receive my order?

If our distributor does not find you at home, you can ask a neighbor to receive the order for you or leave your order at the nearest ParcelShop so that you can pick it up when you want during 10 working days after the day of delivery. If delivery to the neighbor or collection point cannot be made, the distributor will make a second delivery attempt. In addition, our distributor will leave a Notification card in your mailbox with your order information. In this Notification card, you will find the shipping number / track ID to be able to locate your order.

See our frequently asked questions, where you will find more information related to the tracking of your shipment. You can also send us your questions through our forms or contact our Customer Service.

Frequently Asked Questions