I was not at home, how can I receive my order?
If our distributor does not find you at home, you can ask a neighbor to receive the order for you or leave your order at the nearest ParcelShop so that you can pick it up when you want during 10 working days after the day of delivery. If delivery to the neighbor or collection point cannot be made, the distributor will make a second delivery attempt. In addition, our distributor will leave a Notification card in your mailbox with your order information. In this Notification card, you will find the shipping number / track ID to be able to locate your order.
See our frequently asked questions, where you will find more information related to the tracking of your shipment. You can also send us your questions through our forms or contact our Customer Service.