Fraud information
At GLS Portugal, we have detected an increase in cases in which our name and brand image are used to commit fraud related to the shipment of goods, mainly on platforms for the sale of second-hand products on the Internet. We leave you with some tips to detect them immediately and avoid being a victim when you find yourself in front of them:
• At GLS we do not carry cash (currency in legal tender), securities or bank checks.
• We do not intervene in economic transactions of money, either between individuals or between companies.
• We are not intermediaries or custodians in the sale of used products.
• We do not ask for payment details via email or SMS to create a customer account at GLS Portugal.
• We do not use online platforms dedicated to the sale of products to promote our shipments or services.
• For our communications, we use the e-mail domain “xxxx@gls-portugal.com” or “xxxx@gls-portugal.pt”.
• The official website of GLS Portugal is gls-portugal.pt, so we only send emails and SMS with links that lead to it. Inform here the emails that do not meet these characteristics.
• We only charge expenses incurred in managing GLS official shipments and services.
• We actively collaborate with the State Security Forces and Organs to prosecute any fraudulent activity in the use of our corporate image. However, at GLS Portugal we have no control over the creation of these fraudulent environments, so we are not responsible for expenses, surcharges or irregular payments made to third parties impersonating us.
GLS brand impersonation
With the huge increase in e-commerce in recent years, online scam attempts have become more and more common and refined. Criminals impersonate GLS, using social networks and sending fake e-mails and SMS messages, among other approaches. These usually contain requests for payment or personal data.
In addition to fraudulent use of GLS name or brand, there are specific cases in which scammers phone number theft identity for sending communications (spoofing). In those cases, detected via smishing (phishing through SMS), make identification of fraud difficult and it is why we are calling for take full precautions avoiding access to links.
Recipients of these messages must inform GLS immediately and under no circumstances should they comply with requests for payment or personal data. It is not advisable to try to unmask the criminals responsible, because if it is a random scam attempt, you will be confirming to them that the account is still active and therefore they will use it again in future scams.
GLS will never ask recipients by e-mail to pay any amount through an online payment platform, credit card or bank transfer.
Avoid giving your credit card details, making bank transfers or downloading attachments.
GLS is not liable for damages caused by identity theft scams. Accordingly, GLS accepts no liability for any costs, charges or payments illegally collected as a result of a scam.
Contact us to report any suspicious activity to our Information Security team.
Types of fraud and communication channels
There are several types of fraud that use different communication channels, here are some examples:
- Fraudulent emails
- SMS or WhatsApp
- Fake sites
- Social media
GLS is proactive in combating these scams and we appreciate any reports of suspicious activity that may involve the use of our brand. Please inform us immediately if you suspect that an email or SMS may be fake, or if a website or social media account is impersonating us, so that we can take appropriate measures to prevent fraud.