[fusion_builder_container hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid" type="flex"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" align_self="auto" content_layout="column" align_content="flex-start" content_wrap="wrap" spacing="yes" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" background_image_id="" type_medium="" type_small="" order_medium="0" order_small="0" spacing_left_medium="" spacing_right_medium="" spacing_left_small="" spacing_right_small="" spacing_left="" spacing_right="" margin_top_medium="" margin_bottom_medium="" margin_top_small="" margin_bottom_small="" margin_top="0px" margin_bottom="0px" padding_top_medium="" padding_right_medium="" padding_bottom_medium="" padding_left_medium="" padding_top_small="" padding_right_small="" padding_bottom_small="" padding_left_small="" padding_top="" padding_right="" padding_bottom="" padding_left="" hover_type="none" border_sizes_top="" border_sizes_right="" border_sizes_bottom="" border_sizes_left="" border_color="" border_style="solid" border_radius_top_left="" border_radius_top_right="" border_radius_bottom_right="" border_radius_bottom_left="" box_shadow="no" box_shadow_vertical="" box_shadow_horizontal="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" background_type="single" gradient_start_color="" gradient_end_color="" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" background_blend_mode="none" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" filter_type="regular" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" last="true" border_position="all" first="true" type="1_1"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" font_size="" fusion_font_family_text_font="" fusion_font_variant_text_font="" line_height="" letter_spacing="" text_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] GLS only sends e-mails to its recipients and customers with information on the delivery of orders and their status. GLS will never request payments using online payment platforms, credit cards or bank transfers. Indicators you should consider suspicious: The sender pressures the recipient with threats or unwanted consequences. Your intention is that you do not have time to consider the legitimacy of the request. Spelling and/or grammatical errors. Many of these scams are not programmed by Portuguese people and they use online translators, therefore, they make many spelling errors that reveal their fraudulent origin. In the case of containing links, by placing the cursor on it we will be able to see which is the real address that we will be redirected. Be wary if the address is not in line with what would be expected from an official website. The sender's email addresses come from @gmail, @gmx, @yahoo or others that are not created by GLS. To effectively combat fraudulent emails, send us the email attached. You can send us screenshots, URLs, suspicious content or other evidence that can help us identify the fraud. Forwarding an email is often not enough as important data is lost. Therefore, sending the original emails attached is the best way to provide the evidence. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid" type="flex"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" align_self="auto" content_layout="column" align_content="flex-start" content_wrap="wrap" spacing="yes" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" background_image_id="" type_medium="" type_small="" order_medium="0" order_small="0" spacing_left_medium="" spacing_right_medium="" spacing_left_small="" spacing_right_small="" spacing_left="" spacing_right="" margin_top_medium="" margin_bottom_medium="" margin_top_small="" margin_bottom_small="" margin_top="0px" margin_bottom="0px" padding_top_medium="" padding_right_medium="" padding_bottom_medium="" padding_left_medium="" padding_top_small="" padding_right_small="" padding_bottom_small="" padding_left_small="" padding_top="" padding_right="" padding_bottom="" padding_left="" hover_type="none" border_sizes_top="" border_sizes_right="" border_sizes_bottom="" border_sizes_left="" border_color="" border_style="solid" border_radius_top_left="" border_radius_top_right="" border_radius_bottom_right="" border_radius_bottom_left="" box_shadow="no" box_shadow_vertical="" box_shadow_horizontal="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" background_type="single" gradient_start_color="" gradient_end_color="" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" background_blend_mode="none" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" filter_type="regular" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" last="true" border_position="all" first="true" type="1_1"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" font_size="" fusion_font_family_text_font="" fusion_font_variant_text_font="" line_height="" letter_spacing="" text_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] If you are receiving fraudulent messages by SMS or WhatsApp, send us screenshots of the conversations, as well as the name of the contact and the phone number of the person who sent them. Often, the telephone numbers we are contacted on are foreign. This is information that should immediately make you suspicious. You must contact us to report the fraudulent messages you receive. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid" type="flex"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" align_self="auto" content_layout="column" align_content="flex-start" content_wrap="wrap" spacing="yes" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" background_image_id="" type_medium="" type_small="" order_medium="0" order_small="0" spacing_left_medium="" spacing_right_medium="" spacing_left_small="" spacing_right_small="" spacing_left="" spacing_right="" margin_top_medium="" margin_bottom_medium="" margin_top_small="" margin_bottom_small="" margin_top="0px" margin_bottom="0px" padding_top_medium="" padding_right_medium="" padding_bottom_medium="" padding_left_medium="" padding_top_small="" padding_right_small="" padding_bottom_small="" padding_left_small="" padding_top="" padding_right="" padding_bottom="" padding_left="" hover_type="none" border_sizes_top="" border_sizes_right="" border_sizes_bottom="" border_sizes_left="" border_color="" border_style="solid" border_radius_top_left="" border_radius_top_right="" border_radius_bottom_right="" border_radius_bottom_left="" box_shadow="no" box_shadow_vertical="" box_shadow_horizontal="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" background_type="single" gradient_start_color="" gradient_end_color="" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" background_blend_mode="none" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" filter_type="regular" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" last="true" border_position="all" first="true" type="1_1"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" font_size="" fusion_font_family_text_font="" fusion_font_variant_text_font="" line_height="" letter_spacing="" text_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] GLS discovered several fake websites that used our logos, names and content. These were used by criminals to deceive GLS customers and non-customers. These sites are designed to deceive recipients and obtain confidential data, such as access credentials or financial information. GLS's main website in Portuguese is www.gls-portugal.com . Any other domain should be considered suspicious and, therefore, should not be opened. If you are not sure whether the site is legitimate or not, you should check these points first: Does the URL have anything to do with GLS? If the name is not related to our brand, we are probably facing a fake website. Is the connection to the web secure? On the left side of the URL there should be a padlock, which indicates that the website's certificate is valid and that navigation is secure. This should not be interpreted as a clear sign of the page's legitimacy. Sometimes it is possible to obtain certificates for fraudulent websites. Review the policies that appear at the bottom of the main page (privacy, legal notice, terms and conditions ...). In many cases, criminals do not bother to fill in these sections. Does the site look professional? In general, these sites consist only of the main page, so if you click on other sections, you will not be able to open them. These various indicators must be evaluated together, as the application of only one of them does not guarantee the legitimacy of the website. If a site looks suspicious, let us know immediately by sending the link to the site. We will carry out an investigation and take the necessary measures if the illegitimacy of the domain is found. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

[fusion_builder_container hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid" type="flex"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" align_self="auto" content_layout="column" align_content="flex-start" content_wrap="wrap" spacing="yes" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" background_image_id="" type_medium="" type_small="" order_medium="0" order_small="0" spacing_left_medium="" spacing_right_medium="" spacing_left_small="" spacing_right_small="" spacing_left="" spacing_right="" margin_top_medium="" margin_bottom_medium="" margin_top_small="" margin_bottom_small="" margin_top="0px" margin_bottom="0px" padding_top_medium="" padding_right_medium="" padding_bottom_medium="" padding_left_medium="" padding_top_small="" padding_right_small="" padding_bottom_small="" padding_left_small="" padding_top="" padding_right="" padding_bottom="" padding_left="" hover_type="none" border_sizes_top="" border_sizes_right="" border_sizes_bottom="" border_sizes_left="" border_color="" border_style="solid" border_radius_top_left="" border_radius_top_right="" border_radius_bottom_right="" border_radius_bottom_left="" box_shadow="no" box_shadow_vertical="" box_shadow_horizontal="" box_shadow_blur="0" box_shadow_spread="0" box_shadow_color="" box_shadow_style="" background_type="single" gradient_start_color="" gradient_end_color="" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" background_blend_mode="none" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" filter_type="regular" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" last="true" border_position="all" first="true" type="1_1"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" content_alignment_medium="" content_alignment_small="" content_alignment="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" font_size="" fusion_font_family_text_font="" fusion_font_variant_text_font="" line_height="" letter_spacing="" text_color="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] GLS manages its official accounts on social networks, on Facebook , Instagram , Youtube and Linkedin . In our accounts, we will only contact you to answer any questions you have asked us. Here are some indicators for identifying fraudulent accounts: The account was created recently, usually a few weeks or months. The account does not provide official contact or information channels. The account does not include the link to our website. The account actively tries to contact you even if you don't ask any questions. The account offers special gifts or refers to sites other than www.gls-portugal.com. If in doubt about the legitimacy of the account, please inform us immediately. If the identity falsification is confirmed, the company that owns the social network will be informed for its elimination. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs archivo - Page 11 of 13

What does each status of my order mean?

States through which a shipment passes: Confirmation of delivery ...

By Andrea Camacho|2021-10-01T22:49:15+00:003 03+00:00 May 03+00:00 2021|0 Comments

How can I find my shipment?

Through the "Track a shipment" page, you can locate ...

By Andrea Camacho|2021-10-01T22:50:36+00:003 03+00:00 May 03+00:00 2021|0 Comments

Fraudulent emails

GLS only sends e-mails to its recipients and customers ...

By Andrea Camacho|2021-04-30T22:15:44+00:0030 30+00:00 April 30+00:00 2021|Security|0 Comments

SMS or WhatsApp

If you are receiving fraudulent messages by SMS or ...

By Andrea Camacho|2021-05-19T21:16:08+00:0030 30+00:00 April 30+00:00 2021|Security|0 Comments

Fake Sites

GLS discovered several fake websites that used our logos, ...

By Andrea Camacho|2021-05-21T13:10:01+00:0030 30+00:00 April 30+00:00 2021|Security|0 Comments

Social Media

GLS manages its official accounts on social networks, on ...

By Andrea Camacho|2021-05-19T21:15:30+00:0030 30+00:00 April 30+00:00 2021|Security|0 Comments

How the communication is made between GLS Portugal and its transport partners?

GLS promotes direct communication between the distributor and the ...

By Andrea Camacho|2021-04-12T21:35:12+00:0012 12+00:00 April 12+00:00 2021|I want to be a Distributor|0 Comments

Work clothing and delivery vehicles

Distributors have an extensive catalog of various types of ...

By Andrea Camacho|2021-04-12T21:34:04+00:0012 12+00:00 April 12+00:00 2021|I want to be a Distributor|0 Comments

What kind of training does GLS Portugal offer?

GLS offers its distributors and agencies information and training ...

By Andrea Camacho|2021-04-12T21:32:56+00:0012 12+00:00 April 12+00:00 2021|I want to be a Distributor|0 Comments

What measures does GLS take to improve distributors’ working conditions?

In recent years, GLS Portugal has made continuous improvements ...

By Andrea Camacho|2021-04-12T21:32:14+00:0012 12+00:00 April 12+00:00 2021|I want to be a Distributor|0 Comments

Name	Provider	Purpose	Expiration	Type
rc::a	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the web in order to produce valid reports on the use of its web.	Persistent	HTML
rc::b	Google	This cookie is used to distinguish between humans and bots.	Session	HTML
rc::c	Google	This cookie is used to distinguish between humans and bots.	Session	HTML
_grecaptcha	https://www.gls-portugal.pt/	This cookie is used to distinguish between humans and bots. This is beneficial for the web in order to produce valid reports on the use of its web.	Persistent	HTML

Name	Provider	Purpose	Expiration	Type
_ga	https://www.gls-portugal.pt/	Registers a unique identification that is used to generate statistical data about how the visitor uses the website.	2 years	HTTP
_gat	https://www.gls-portugal.pt/	Used by Google Analytics to control the request rate	1 day	HTTP
_gid	https://www.gls-portugal.pt/	Registers a unique identification that is used to generate statistical data about how the visitor uses the website.	1 day	HTTP
pll_language	https://www.gls-portugal.pt/	This cookie is used to determine the visitor's preferred language and sets the language accordingly on the website, if possible.	1 year	HTTP

Name	Provider	Purpose	Expiration	Type
IDE	Google	Used by Google DoubleClick to record and report on user actions on the website after viewing or clicking on one of the advertiser's ads for the purpose of measuring effectiveness of an ad and present user-specific ads. de un anuncio y presentar anuncios específicos para el usuario.	1 year	HTTP
test_cookie	Google	Used to check if the user's browser supports cookies.	1 day	HTTP
_GRECAPTCHA	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the web in order to produce valid reports on the use of its web.	179 days	HTTP
ads/ga-audiences	Google	Used by Google AdWords to reconnect with visitors who have the potential to become customers, it is based on the customer's online behavior across the web.	Session	Pixel

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