First, GLS will try to find a neighbor willing to accept and sign your order. If no neighbor accepts your order, GLS will issue a Notification card and take the order to the nearest GLS Parcel Shop. Then, you have 10 working days to collect your order, showing a photo ID (for example, passport or citizen card). If there is no Parcel Shop nearby, GLS takes your order back to the warehouse (distribution center), and attempts a second delivery the next business day.
If the second delivery attempt is also unsuccessful, the order will be returned to the shipper after a storage period of 10 working days.
To modify the delivery address, you must contact the sender of your shipment to authorize GLS to make the change. If the change involves changing the postal code, there may be a delay of one business day from the moment the request is accepted.
