My parcel is damaged. What can I do?

If your parcel is externally damaged, you can refuse to accept it. GLS will then return the parcel to the depot and inform the sender. If the contents are damaged, please contact the sender. GLS cannot and must not check the contents of sent parcels.

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Andrea Camacho2021-10-01T22:48:13+00:00

Cookies policy

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Necessary cookies help make a web page usable by activating basic functions such as page navigation and access to secure areas of the web page. The website cannot function properly without these cookies.

Name	Provider	Purpose	Expiration	Type
rc::a	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the web in order to produce valid reports on the use of its web.	Persistent	HTML
rc::b	Google	This cookie is used to distinguish between humans and bots.	Session	HTML
rc::c	Google	This cookie is used to distinguish between humans and bots.	Session	HTML
_grecaptcha	https://www.gls-portugal.pt/	This cookie is used to distinguish between humans and bots. This is beneficial for the web in order to produce valid reports on the use of its web.	Persistent	HTML

Statistical cookies help web page owners understand how visitors interact with web pages by collecting and providing information anonymously.

Name	Provider	Purpose	Expiration	Type
_ga	https://www.gls-portugal.pt/	Registers a unique identification that is used to generate statistical data about how the visitor uses the website.	2 years	HTTP
_gat	https://www.gls-portugal.pt/	Used by Google Analytics to control the request rate	1 day	HTTP
_gid	https://www.gls-portugal.pt/	Registers a unique identification that is used to generate statistical data about how the visitor uses the website.	1 day	HTTP
pll_language	https://www.gls-portugal.pt/	This cookie is used to determine the visitor's preferred language and sets the language accordingly on the website, if possible.	1 year	HTTP

Marketing cookies are used to track visitors on web pages. The intention is to show ads relevant and attractive to the individual user, and therefore more valuable to publishers and third-party advertisers.

Name	Provider	Purpose	Expiration	Type
IDE	Google	Used by Google DoubleClick to record and report on user actions on the website after viewing or clicking on one of the advertiser's ads for the purpose of measuring effectiveness of an ad and present user-specific ads. de un anuncio y presentar anuncios específicos para el usuario.	1 year	HTTP
test_cookie	Google	Used to check if the user's browser supports cookies.	1 day	HTTP
_GRECAPTCHA	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the web in order to produce valid reports on the use of its web.	179 days	HTTP
ads/ga-audiences	Google	Used by Google AdWords to reconnect with visitors who have the potential to become customers, it is based on the customer's online behavior across the web.	Session	Pixel

More information about our Privacy Policy

My parcel is damaged. What can I do?

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