My order did not arrive. What should I do?

First of all, check the status of your order using the GLS order tracking function. To do this, write the order number that the dispatcher gave you – if not, ask the dispatcher for the number. Second, check the Passage Notice. The Ticket Notice will have marked where your order is located – for example, with a neighbor or at a Parcel Shop GLS. Track ID is also available on the Ticket Notice, allowing you to use the order tracking function on the GLS website.

If order tracking does not help, contact us using the contact form or call our central: +351 219667100 (network operator fees apply). We will be happy to try to answer your question. The order number or Track ID helps us, so have one with you.