GLS only sends e-mails to its recipients and customers with information on the delivery of orders and their status. GLS will never request payments using online payment platforms, credit cards or bank transfers.
Indicators you should consider suspicious:
- The sender pressures the recipient with threats or unwanted consequences. Your intention is that you do not have time to consider the legitimacy of the request.
- Spelling and/or grammatical errors. Many of these scams are not programmed by Portuguese people and they use online translators, therefore, they make many spelling errors that reveal their fraudulent origin.
- In the case of containing links, by placing the cursor on it we will be able to see which is the real address that we will be redirected. Be wary if the address is not in line with what would be expected from an official website.
- The sender’s email addresses come from @gmail, @gmx, @yahoo or others that are not created by GLS.
To effectively combat fraudulent emails, send us the email attached. You can send us screenshots, URLs, suspicious content or other evidence that can help us identify the fraud. Forwarding an email is often not enough as important data is lost. Therefore, sending the original emails attached is the best way to provide the evidence.